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Buying Online

PRIVACY 

BUMPS is committed to protecting your privacy. We only collect personal information from you that is necessary for one or more of our functions and activities. When we collect personal information from you we do so in a fair manner and always ensure you are aware of how to contact our organisation.

We collect information from you when you sign up to become a friend BUMPS and when you order goods to be delivered. The personal information collected is to enable us to perform these functions.

We will only disclose elements of your information to third parties who are helping us to perform these core functions. So, third parties assisting us with the delivery of goods to you or the delivery of our seasonal newsletter.

You can gain access to your information by emailing or calling us.

We will take reasonable steps to ensure that your personal information is accurate, complete and up to date.

We will also take reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.

If you wish to be removed from our friends of BUMPS database or opt out of receiving special offers or communications from us, please contact us and we will remove your personal information from our records.

SHIPPING

 

Confirmations of orders will be sent to the customer via the email address entered on the order form.

Free Regular Shipping On Orders over $100*

Regular Shipping orders placed before 2:00pm AEST should be received within 3-5 business days. This service can take longer to regional areas. Items less than 1 metre in length will be shipped via standard AustPost. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. Items over 1metre in length will be shipped via Startrack and will only be sent to a business address for delivery. All Startrack deliveries must be signed for.

Express Shipping - 

Order value up to $200  - $10 extra for Express service
Order value $201 up to $500  - $15 extra for Express service
Order value $501 upwards - $25 extra for Express service

Orders placed before 2:00pm AEST in Metro areas should be received within 1-3 business days. This service can take longer to regional areas. Items less than 1 metre in length will be sent via AustPost Express. Items over 1 metre in length will be shipped via Startrack Express and will only be sent to a business address for delivery. All Startrack deliveries must be signed for. For all express items a tracking no will be emailed to you upon despatch.

Actual delivery dates may vary due to weekends holidays or unexpected schedule disruptions. Customers may be charged goods and services tax as required by applicable laws. Tax charges will appear on the order confirmation and customer may cancel or approve the order before shipping. Regulations may prohibit us from shipping some items to specific locations. If an item is prohibited from shipping to the customer's residence customer will be notified at the time of order and the order may be cancelled or modified at that time. All orders leave our warehouse in perfect condition. If an order is damaged in shipping customers should return the damaged item within 7 days, and we will replace the damaged item at no additional cost.

 

SECURITY

The information you provide to a BUMPS web site covered by this policy is protected in transit by using a network protocol called Secure Sockets Layer (SSL). SSL is the industry standard technology for secure online transactions. A simple way to know your transmission is protected is by referencing the URL. If it starts with https:// you can be assured that it is using SSL. Transactions are processed only from secure browsers. These browsers encrypt the information sent using SSL, which scrambles the data to make it extremely difficult for anyone who intercepts the information to read it. BUMPS has contracted with an online Merchant Services provider (National Australia Bank) with the goal of protecting our customers' personal and financial information. Transmissions from this vendor to credit card processors also are encrypted and sent via dedicated leased private circuits. In addition, the computers housing the data are protected by physical security measures, including more than one level of locked access.

REMINDER: In the event of an unauthorized use of your credit or debit card, you must promptly notify the card issuer pursuant to its reporting rules and procedures.

Safeguarding Information
To minimize the risk of loss and/or additional expenses that could occur from compromised cardholder information, BUMPS merchants WILL NOT retain any of the following information electronically:

Credit Card number
CVV number
Card expiration date

The protection of your personal information is important to BUMPS, and as a result, we do not accept payment via email.
BUMPS protects against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs.

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